Refund policy

Changes to your order

If you wish to make any changes your order, please do so by contacting us at info.ph@flowerchimp.com or via phone +63286396736 (Mon-Sat, 9:00 AM-6:00 PM). We will always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and in relation to card messages) that are requested at least 24 hours or one (1) day before the intended delivery day.

Cancellation policy

On demand orders can be cancelled 24 hours or one (1) day before the intended delivery day and a full refund will be issued. You can cancel by contacting info.ph@flowerchimp.com or via phone +63286396736 (Mon-Sat, 9:00 AM-6:00 PM).

Product and Substitution Policy

All Products are subject to availability. In the order of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without any prior notice. In terms of product requests, we will try to fulfill all requests to the best of our ability. For simple requests like changing the color of the flower from say, red to white, please inform us via phone +63286396736 (Mon-Sat, 9:00 AM-6:00 PM) / email (info.ph@flowerchimp.com) and will try to accommodate the request subject to the availability of the color.